FAQ

Yes, all jewellery from Girls Lane is waterproof, making it perfectly safe to wear in the water. Our jewellery is made with high-quality materials designed to withstand water exposure, so you can confidently wear it while swimming, showering, or participating in water activities. However, we always recommend rinsing and drying your jewellery thoroughly after exposure to chlorine, saltwater, or other harsh chemicals to maintain its shine and longevity. We take pride in providing versatile, durable, and stylish pieces that can be part of your everyday life, including during water-related activities.

A: Yes, all the jewellery items at Girls Lane are hypoallergenic. We understand the importance of providing high-quality, allergy-free pieces for our customers. Our jewellery is crafted from materials such as surgical-grade stainless steel and titanium steel, ensuring that they are safe for individuals with sensitive skin or allergies. We prioritize the comfort and safety of our customers, and our hypoallergenic jewellery reflects our commitment to providing pieces that can be worn by everyone, without causing any irritation or adverse reactions.

No, you can't return, exchange or receive a refund on our jewellery unless it's faulty or damaged. At Girls Lane, we take pride in providing high-quality jewellery that is made with care and attention to detail. Due to the nature of our business and the personalized nature of our products, we are unable to accept returns or exchanges unless the item is faulty or damaged. We believe in ensuring the satisfaction of our customers, and we are committed to addressing any issues with the quality of our products. If you believe you have received a faulty or damaged item, please contact our customer service team within 14 days of receiving the product to discuss the return and replacement process. Thank you for choosing Girls Lane for your jewellery needs.

At Girls Lane, we strive to make your shopping experience as seamless and convenient as possible. We accept a variety of payment methods to suit your preferences. Customers can complete their purchases using major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we support digital wallet payments such as Apple Pay and Google Pay. This ensures that you can easily and securely purchase our jewellery.

At Girls Lane, we use Royal Mail 2nd Class to ship all of our parcels going to the UK. This typically takes 2-5 working days for delivery within the UK. We use Royal Mail International Shipping tracked for any orders going outside of the UK. However, please note that delivery times may vary depending on the specific location and any unforeseen postal delays. Rest assured, we strive to dispatch all orders promptly to ensure timely delivery to our customers. If you have any concerns about the delivery of your order, please feel free to contact our customer service team for assistance.

At Girls Lane, we prioritize the safe delivery of your orders. To ensure that your jewellery reaches you in perfect condition, we use bubble wrap padded envelopes. These envelopes provide an extra layer of protection, cushioning your items from any bumps or impacts during transit. This means that you can have peace of mind knowing that your orders will arrive safely and in pristine condition. Customer satisfaction is our top priority, and we are committed to providing a secure and enjoyable shopping experience for all our clients.

If your parcel from Girls Lane is missing or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to locate your package and determine the best course of action. If the item is in stock, we will send a new one out no additional cost when. Royal Mail confirm that the item is lost.. If the item is not in stock, we will issue a refund for the missing or lost item, again when Royal Mail have confirmed that the parcel is lost. Our goal is to ensure that you receive the high-quality jewellery products you ordered from us in a timely and efficient manner, and we will do everything we can to resolve any shipping issues promptly. Your satisfaction is our top priority at Girls Lane, and we appreciate your understanding and patience as we work to rectify any delivery challenges.

Absolutely! At Girls Lane, we are thrilled to share our jewellery with our customers around the globe. We proudly ship worldwide using Royal Mail to ensure your stunning pieces arrive safely. For our international customers, please note that any shipping fees for destinations outside of the UK will be clearly displayed and charged at checkout. We hope you enjoy your jewellery no matter where you are!